At Xylo, we strive to provide high-quality AI-powered copywriting services that meet your business needs. However, we understand that sometimes our services may not fully meet your expectations. This page outlines our refund policy, payment information, and related policies to ensure transparency and customer satisfaction.
Clients who are not completely satisfied with our services may place a request for a full refund within the first 30 days of their purchase at contact@xylo-copywriting.com. Approved refund will be provided using the same payment instrument which the purchase was made with within 7 days after the receiving of the request and completing certain due diligence and due process.
Prices displayed are in EURO and inclusive of VAT where applicable. Payments on xylo-copywriting.com are processed using a secure and verified payment gateway, with no sensitive financial information being passed through or stored in our website. The method of accepting payments is secure and processed using SSL encryption. By purchasing Xylo services, you explicitly confirm that you clearly understand and agree to what you are purchasing and will not file any fraudulent dispute. In case of an attempt to file a fraudulent dispute or chargeback, we have the right to terminate your account with loss of all provided services and/or to permanently ban your IP address. Furthermore, you confirm that you have the authorization to use the payment instrument including debit or credit card to make the purchase.
Client has a right to request a cancellation of the order only in the case where the order has not yet been accepted for processing, i.e. the payment for the order has not been received, or the delivery of the order has not started yet. Once the client starts receiving the ordered services, order cannot be cancelled.
For more detailed information about our policies, including intellectual property rights, user responsibilities, and other important terms, please refer to our complete Terms & Conditions.